Statement FAQ

1. How do I read my new statement?
2. Who do I call with questions about my statement?
3. What does "Waiting Receipt of Confirmation" mean?
4. What documents do I need for my "Action Required" Assets?
5. I sent in original documents for my asset already, who do I contact to resolve this?
6. What does the terminology under "Quarterly Account Summary" stand for?
7. What does "Change in Account Value" mean?
8. What is a "Debt Instrument"?
9. What does the Daily Account Activity term "Exchange In" mean?
10. What does the Daily Account Activity term "Exchange Out" mean?
11. What does the Daily Account Activity term "Value Update" mean?
12. What does the Daily Account Activity term "Redemption" mean?
13. What does the Daily Account Activity term "Sale" mean?
14. What does the Daily Account Activity term "Proceed Sale" mean?
15. What does the Daily Account Activity term "EFT Deposit" mean?
16. What does the Daily Account Activity term "EFT Withdrawal" mean?
17. What does the Daily Account Activity term "Courier Fee" mean?
18. How do I enroll in e-statements?

How do I read my new statement?

CLICK HERE for information on viewing your statement

Who do I call with questions about my statement?

To speak with a representative who can answer questions about your statement, please call 888-382-4727.

What does "Waiting Receipt of Confirmation" mean?

“Waiting Receipt of Confirmation” indicates that we are waiting to receive Original Documents to confirm the purchase of your investment. Original Documents should be mailed to:
Equity Trust Company
225 Burns Rd. Elyria, OH 44035

What documents do I need for my "Action Required" Assets?

ASSET TYPE		ORIGINAL DOCUMENTATION REQUIRED
Entity/Private Debt
C-Corp		Subscription Agreement
Joint Venture		Joint Venture Agreement
Land Trust		Land Trust Agreement
Paper Trust		Paper Trust Agreement
Personal Property Trust		Personal Property Trust Agreement
Private Stock		Stock Certificate
REIT		Trust Documents
General
Annuities		Annuity Agreement
Annuities with Amortization Schedule		Annuity Agreement
Commodities		Agreement
Debentures/Bonds		Debenture/Bond Certificate
Equipment Leasing/Leasing		Lease Agreement
Land Contract		Land Contract
Mobile home		Mobile Home Title
Oil and Gas		Oil and Gas Agreement
Real Estate Option		Option Agreement
Structured Settlement		Settlement Documentation
Warrant/Options of Stock		Warrant Agreement
Promissory Note
Corporate Participating Debt		Promissory Note & Participation Agreement
Corporate Debt		Promissory Note
Promissory Note Secured by Deed of Trust		Promissory Note & Recorded Deed of Trust
Promissory Note Secured w/ Mortgage		Promissory Note & Recorded Mortgage
Promissory Note - Unsecured		Promissory Note
Promissory Note Secured w/ Other Collateral		Promissory Note & Collateral Agreement
Real Estate
Real Property		Recorded Deed
Real Property Purchased with Debt Financing		Recorded Deed

 

I sent in original documents for my asset already, who do I contact to resolve this?

If you have sent Equity Trust Company Original Documentation for an asset in your account and you see the asset under "Action Required", you can contact us by fax at 440-365-1449, by email at documents@trustetc.com, or by calling 888-382-4727.

What does the terminology under "Quarterly Account Summary" stand for?

You will see Deposits, Withdrawals, Fees & Charges, and Transfers under the "Quarterly Account Summary" section of your statement. "Deposits" reflects your total cash deposits such as dividends, interest, cash transfers, contributions, rollovers, etc. "Withdrawals" reflects all cash withdrawals such as purchases, distributions, cash transfer outs, bill pays, etc. "Fees & Charges" reflects all Service & Maintenance fees deducted from account for the Quarter. "Transfers" reflects all in-kind asset transfers for both incoming and outgoing transfers. If you had an incoming and outgoing transfer, the amount on the transfer line would be the net value. For example, if you had an incoming asset transfer of $50,000.00 and an outgoing asset transfer of $30,000.00, the "Transfers" value will be $20,000.00 on the statement.

What does "Change in Account Value" mean?

"Change in Account Value" reflects the difference in the value of your assets (excluding cash) from the previous quarter to the current quarter.

What is a "Debt Instrument"?

A "Debt Instrument" is also known as a Promissory Note.

What does the Daily Account Activity term "Exchange In" mean?

The term "Exchange In" reflects the incoming asset for the asset replacement process.

What does the Daily Account Activity term "Exchange Out" mean?

The term "Exchange Out" reflects the outgoing asset for the asset replacement process.

What does the Daily Account Activity term "Value Update" mean?

The term "Value Update" reflects an asset value adjustment resulting from a Partial or Full Sale, Purchase, Replacement, Fair Market Valuation, Bill Pay add-on, or change in value as indicated on a Payment Coupon.

What does the Daily Account Activity term "Redemption" mean?

The term "Redemption" reflects a deposit of cash into your account from the sale of an asset. This term reflects the classification used in Equity Trust Company’s system prior to 02/21/2012.

What does the Daily Account Activity term "Sale" mean?

The term "Sale" reflects the removal of an asset as a result of the proceeds of sale.

What does the Daily Account Activity term "Proceed Sale" mean?

The term "Proceed Sale" reflects a deposit of cash into your account from the proceeds or full sale of an asset.

What does the Daily Account Activity term "EFT Deposit" mean?

The term "EFT Deposit" reflects the movement of cash from your MidOhio Securities Brokerage account to your IRA cash balance.

What does the Daily Account Activity term "EFT Withdrawal" mean?

The term "EFT Withdrawal" reflects the movement of cash from your IRA cash balance to your MidOhio Securities Brokerage Account .

What does the Daily Account Activity term "Courier Fee" mean?

The term "Courier Fee" reflects a mailing fee such as an Overnight or Certified mail fee.

How do I enroll in e-statements?

To enroll in e-statements, you will first need to enroll in Equity Trust Company’s eVANTAGE system. CLICK HERE to enroll in eVANTAGE. If you are already enrolled in eVANTAGE, CLICK HERE for instructions on how to sign up for e-statements.