Annual Billing Questions & Answers


When are annual maintenance fees (AMF) due?

Equity Trust begins mailing annual maintenance fee bills in early January, and the due date for the 2018 AMF invoice is February 28, 2018.  
 
Equity Trust provides three flexible payment options based on your account profile:
  1. Auto-pay: automatic debit from your cash holdings on invoice date or credit card on file on invoice due date (invoice date and due date are noted on your invoice), which requires no action on your part.
    • You can enroll in Auto-pay by completing one of the payment options on your annual maintenance fee invoice, by contacting Client Services at 888-382-4727 or via email at Fees@TrustETC.com
  2. Online and by Phone:
    • Login to your account online (via myEQUITY) and pay fees via cash in your account or credit card1,  OR
    • Call 877-833-0927 to pay your invoice via ACH using automated phone prompts or a live service agent.
  3. Mail: pay your annual maintenance fees by check to address noted on your invoice.  
1Please note that online services (myEquity) do not offer clients the ability to split payment of fees between available account cash and credit cards. 
 

What information do I need if I want to pay my fees via ACH?

When you elect to pay your invoice via ACH, you'll need information about your bank account, which can be found at the bottom of a check associated with the account (see image below):
  • Routing number
  • Account number
  • Check number
  
 

What happens if I do not pay my annual maintenance fees by the due date?

If you have not directed Equity Trust to Auto-pay the annual maintenance fees or have not paid online, by phone or submitted a check, and your fees are past due, Equity Trust will attempt to deduct the annual fee and a $50 late fee from your account’s available cash beginning at 85 days past invoice date per your custodial agreement. You will be mailed an invoice indicating the late fee.
 

I received an invoice for one of my accounts, but I have not received one for my other accounts.

Our invoices are delivered over the course of 4 weeks.  If you have not received an expected invoice by February 5th, please contact Client Services at 888-382-4727. 
 

How is my annual maintenance fee determined?

Your annual fee is based upon the value of your account as of December 29th, and billed according to the Equity Trust all-inclusive Fee schedule. Additionally other transaction fees not yet paid to Equity Trust are also included on the annual maintenance fee invoice. 
 

What is the paper statement fee? 

If you have not enrolled in electronic statements via myEQUITY, and have chosen to receive a physical copy of your quarterly statements, the account will be charged a paper statement fee of $40.00.

 
You can elect to receive eStatements through myEQUITY. For instructions on enrolling in our eStatement program, please visit myEQUITY.



 
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What is the Annual Maintenance Fee for a CESA or an HSA account? 

As with other IRA accounts, the market value of the accounts’ assets determines the annual maintenance fee. 
 

I received a letter saying I haven’t paid my annual fee, but I did pay.  How can I confirm or check? 

You may review this information in myEQUITY under “Cash Transactions” or contact Client Services at 888-382-4727. 
 

What if I believe the December 29th account value does not reflect the true value of my account balance? 

You may submit a Fair Market Valuation form with all supporting documentation to update the value of an asset at any time; however for tax year 2017 we rely on the asset valuations in our system as of December 29th to calculate the annual maintenance fee. As stated in your 2017 Third Quarter statement, requests provided to Equity Trust after November 15th were not guaranteed to be completed by December 29th.  
 

If I have additional questions regarding the annual fee, who can I contact? 

If you have questions about your fee assessment, please contact Client Services at 888-382-4727 or via email at fees@trustetc.com