Billing Questions

Annual Billing Questions & Answers

Have a question about your Equity Trust Company invoice? Below you’ll find the answers to the most commonly asked questions about our fee schedules, billing process, invoice payments, and more.

When are Annual Maintenance Fees (AMF) due?

Annual maintenance fees are typically billed in the first quarter of the year. Invoices are mailed to account holders that are not enrolled in Autopay. Fee payments are due by the designated due date on the invoice. If the payment is not received by the due date, a late fee will be assessed.

How do I make a payment?

Equity Trust provides multiple payment options:

1. Debit Your Equity Trust Account or Pay Using a Credit Card

Fees can be paid from available cash in your Equity Trust account or by credit card. To pay fees using one of these methods, follow the instructions below.

1. Log into myEQUITY

For more information on enrolling in myEQUITY, click here.

2. Click on “My Accounts” Menu and click Pay Fees



3. Select the invoice(s) you would like to pay. Click Pay Selected Invoice(s)



4. Select the Payment Method – Select to add a new credit card, use an existing one on file, or deduct from your account’s cash balance.

5. Click continue to submit the request to process the fee payment.

2. ACH – Pay an invoice online with our one-time payment e-check/ACH payment option.

1. Go to: https://info.trustetc.com/fee-payment

2. Enter your Equity Trust Account Number and Billing Zip Code

3. Select the invoice(s) you would like to pay. Click Pay Now



4. Enter the bank information

When you elect to pay your invoice via ACH, you’ll need information about your bank account, which can be found at the bottom of a check associated with the account (see image below):



6. Confirm Payment Instructions

7. Save your Receipt

3. Over the Phone

Call 877-833-0927 to pay your invoice via ACH using automated phone prompts. Have your Equity Trust account number and zip code ready at the time of your call. Please note that if your account has multiple invoices (Annual Maintenance Fee, Paper Statement Fee, etc.) only one invoice can be paid at a time using the automated system. Please be sure to follow the prompts to pay each outstanding invoice, as they will need to be paid separately.

4. Physical Check

Pay your annual maintenance fees by mailing a physical check to:

PO Box 451219

Westlake, Ohio 44145

Please be sure that your check includes your name and Equity Trust account number on the memo line of the check.

5. AutoPay

If you would like to have your annual fees automatically debited on the invoice date from your Equity Trust account’s available cash balance or credit card on file, you can enroll in Autopay. To enroll in Autopay, contact us in one of the following ways:

1. Call Client Services at 888-382-4727 to request for your account to be set up for Autopay

2. Send an email to [email protected]

If sending the request via email, be sure:

– The email is sent from an email address on file at Equity Trust

– The body of the email includes your name, Equity Trust account number, and payment preference.

** If updating your preference to a credit card, be sure that the credit card is already saved to your account within myEQUITY (Profile > Preferences > Saved Credit Cards) and provide the last 4 digits of the card in the email request. **

How are Annual Maintenance Fees determined?

For fee schedules that are market value based, your annual maintenance fee is based on the total market value of your account as of the last business day of the year and billed according to the Equity Trust fee schedule assigned to your account.

Click on the fee schedule based on your account type:

If you have a prior fee arrangement with an external third party, please confirm payment details with the appropriate party directly.

How are year-end asset values determined?

For market-value based fee schedules, the account value used to calculate your Annual Maintenance Fee is determined by the account’s total market value as of the last business day of the year. For values to be updated by this date, Fair Market Valuation Forms must have been received by December 15^th.

For future fees to have accurate values prior to being assessed, please be sure to submit these valuation forms and supporting documentation as early as possible. Fair Market Valuation activities can be submitted in myEQUITY. To view a video about Fair Market Valuations, click here.

To access the Fair Market Valuation Forms:

1. Log into myEQUITY

For more information on enrolling in myEQUITY, click here.

2. Click on “Manage” > Transaction Launcher
3. Click Launch Transaction Launcher
4. Select the Process Type “Update an Asset’s Value”
5. Select Process Sub Type “General”
6. Upload the completed Fair Market Valuation Form and supporting documents required based on the asset being updated.

What is the paper statement fee?

A paper statement fee is charged to accounts that have elected to receive quarterly statements through the mail, opposed to electronic delivery.

If you would prefer to receive eStatements and eliminate the fee for receiving paper statements, follow the below steps to update your statement preference in myEQUITY.

1. Log into myEQUITY

For more information on enrolling in myEQUITY, click here.

2. Click on “Profile” > Preferences
3. Click on “Manage Statement Preferences”

4. Click the check box “Yes, I elect to receive electronic statements”, click Next, then click Submit.

** What if the email address shown on the page is incorrect? **

– Click on Profile > Personal Information

– Click on Update Email Address

– Complete the MFA Authentication by entering the code

– Replace the current email address with your new information, click Submit.

What happens if I do not pay my annual maintenance fees by the due date?

Equity Trust will attempt to deduct the outstanding fee from your account’s available cash balance or charge to a credit card on file following the due date shown on the invoice. If unsuccessful, you will be mailed an invoice indicating the late fee and the account’s unpaid maintenance fee balance. Equity Trust may charge up to two late fees per year, not to exceed $100.00.

Where can I review invoices associated with my account and their status?

You can check your account for any invoiced fees within myEQUITY.

1. Log into myEQUITY

For more information on enrolling in myEQUITY, click here.

2. Click on “My Accounts” Menu > Pay Fees

3. Review invoices in the Fee Management Table. Invoices that have been paid in full will show as “Paid”, those with an unpaid balance will show as “Outstanding”.
4. To review the details of any of the invoices listed on the table, click on the Invoice Number and the details for the invoice will display.

How can I change my account’s payment method preference?

If you would like to have your annual fees automatically debited on the invoice date from your Equity Trust account’s available cash balance or credit card on file, you can enroll in Autopay. To enroll in Autopay, contact us in one of the following ways:

1. Call Client Services at 888-382-4727 to request for your account to be set up for Autopay
2. Send an email to [email protected]

– Ensure the email is sent from an email address on file at Equity Trust

– Include in the body your name, Equity Trust account number, and payment preference.

** If updating your preference to a credit card, be sure that the credit card is already saved to your account within myEQUITY (Profile > Preferences > Saved Credit Cards) and provide the last 4 digits of the card in the email request. **

If I have additional questions regarding the annual fee, who can I contact?

If you have questions about your fee assessment, please send an email to [email protected].