Billing Questions

If you have not directed Equity Trust to Auto-pay the annual maintenance fees or have not paid online, by phone or submitted a check, and your fees are past due, Equity Trust will attempt to deduct the annual fee and a $50 late fee from your account’s available cash beginning at 70 days past invoice date per your custodial agreement. You will be mailed an invoice indicating the late fee.

Our invoices are delivered over the course of 4 weeks. If you have not received an expected invoice by the end of January, please contact Client Services at 888-382-4727.

Your annual fee is based upon the value of your account as of December 31, and billed according to the Equity Trust all-inclusive fee schedule. Additionally, other transaction fees not yet paid to Equity Trust are also included on the annual maintenance fee invoice

If you have not enrolled in electronic statements via myEQUITY, and have chosen to receive a physical copy of your quarterly statements, the account will be charged a paper statement fee of $40.00.

You can elect to receive eStatements through myEQUITY. For instructions on enrolling in our eStatement program, please visit myEQUITY.

As with other IRA accounts, the market value of the accounts’ assets determines the annual maintenance fee.

You may review this information in myEQUITY under “Cash Transactions” or contact Client Services at 888-382-4727.

You may submit a Fair Market Valuation form with all supporting documentation to update the value of an asset at any time; however for the current tax year we rely on the asset valuations in our system as of December 31 to calculate the annual maintenance fee. As stated in your annual Third Quarter statement, requests provided to Equity Trust after December 15 were not guaranteed to be completed by December 31.

If you have questions about your fee assessment, please contact Client Services at 888-382-4727 or via email at [email protected].