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Q: Who do I call with questions about my statement?
A: To speak with a representative who can answer questions about your statement, please call 888-382-4727.
Q: What does “Waiting Receipt of Confirmation” mean?
A: “Waiting Receipt of Confirmation” indicates that we are waiting to receive original documents to confirm the purchase of your investment. Original documents should be mailed to:
Equity Trust Company
1 Equity Way
Westlake, OH 44145
Q: What documents do I need for my “Action Required” Assets?
ASSET TYPE | ORIGINAL DOCUMENTATION REQUIRED |
Entity/Private Debt | |
C-Corp | Subscription Agreement |
Joint Venture | Joint Venture Agreement |
Land Trust | Land Trust Agreement |
Paper Trust | Paper Trust Agreement |
Personal Property Trust | Personal Property Trust Agreement |
Private Stock | Stock Certificate |
REIT | Trust Documents |
General | |
Annuities | Annuity Agreement |
Annuities with Amortization Schedule | Annuity Agreement |
Commodities | Agreement |
Debentures/Bonds | Debenture/Bond Certificate |
Equipment Leasing/Leasing | Lease Agreement |
Land Contract | Land Contract |
Mobile home | Mobile Home Title |
Oil and Gas | Oil and Gas Agreement |
Real Estate Option | Option Agreement |
Structured Settlement | Settlement Documentation |
Warrant/Options of Stock | Warrant Agreement |
Promissory Note | |
Corporate Participating Debt | Promissory Note & Participation Agreement |
Corporate Debt | Promissory Note |
Promissory Note Secured by Deed of Trust | Promissory Note & Recorded Deed of Trust |
Promissory Note Secured w/ Mortgage | Promissory Note & Recorded Mortgage |
Promissory Note – Unsecured | Promissory Note |
Promissory Note Secured w/ Other Collateral | Promissory Note & Collateral Agreement |
Real Estate | |
Real Property | Recorded Deed |
Real Property Purchased with Debt Financing | Recorded Deed |
Q: I sent in original documents for my asset already, who do I contact to resolve this?
A: If you have sent Equity Trust Company original documentation for an asset in your account and you see the asset under “Action Required”, you can contact us by fax at 440-365-1449, by email at [email protected], or by calling 888-382-4727.
Q: What does the terminology under “Quarterly Account Summary” stand for?
A: You will see Deposits, Withdrawals, Fees & Charges, and Transfers under the “Quarterly Account Summary” section of your statement.
Q: What does “Change in Account Value” mean?
A: “Change in Account Value” reflects the difference in the value of your assets (excluding cash) from the previous quarter to the current quarter.
Q: What is a “Debt Instrument”?
A: A “Debt Instrument” is also known as a promissory note.
Q: What does the Daily Account Activity term “Exchange In” mean?
A: The term “Exchange In” reflects the incoming asset for the asset replacement process.
Q: What does the Daily Account Activity term “Exchange Out” mean?
A: The term “Exchange Out” reflects the outgoing asset for the asset replacement process.
Q: What does the Daily Account Activity term “Value Update” mean?
A: The term “Value Update” reflects an asset value adjustment resulting from a partial or full sale, purchase, replacement, fair market valuation, bill pay add-on, or change in value as indicated on a payment coupon.
Q: What does the Daily Account Activity term “Redemption” mean?
A: The term “Redemption” reflects a deposit of cash into your account from the sale of an asset. This term reflects the classification used in Equity Trust Company’s system prior to 02/21/2012.
Q: What does the Daily Account Activity term “Sale” mean?
A: The term “Sale” reflects the removal of an asset as a result of the proceeds of sale.
Q: What does the Daily Account Activity term “Proceed Sale” mean?
A: The term “Proceed Sale” reflects a deposit of cash into your account from the proceeds or full sale of an asset.
Q: What does the Daily Account Activity term “EFT Deposit” mean?
A: The term “EFT Deposit” reflects the movement of cash from your ETC Brokerage Services account to your IRA cash balance.
Q: What does the Daily Account Activity term “EFT Withdrawal” mean?
A: The term “EFT Withdrawal” reflects the movement of cash from your IRA cash balance to your ETC Brokerage Services account.
Q: What does the Daily Account Activity term “Courier Fee” mean?
A: The term “Courier Fee” reflects a mailing fee such as an Overnight or Certified mail fee.
Q: How do I enroll in e-statements?
A: To enroll in e-statements, you will first need to enroll in Equity Trust Company’s myEQUITY system.