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Q: Who do I call with questions about my statement?
A: To speak with a representative who can answer questions about your statement, please call 888-382-4727.
Q: What does “Waiting Receipt of Confirmation” mean?
A: “Waiting Receipt of Confirmation” indicates that we are waiting to receive original documents to confirm the purchase of your investment. Original documents should be mailed to:
Equity Trust Company
1 Equity Way
Westlake, OH 44145
Q: What documents do I need for my “Action Required” Assets?
|ASSET TYPE||ORIGINAL DOCUMENTATION REQUIRED|
|Joint Venture||Joint Venture Agreement|
|Land Trust||Land Trust Agreement|
|Paper Trust||Paper Trust Agreement|
|Personal Property Trust||Personal Property Trust Agreement|
|Private Stock||Stock Certificate|
|Annuities with Amortization Schedule||Annuity Agreement|
|Equipment Leasing/Leasing||Lease Agreement|
|Land Contract||Land Contract|
|Mobile home||Mobile Home Title|
|Oil and Gas||Oil and Gas Agreement|
|Real Estate Option||Option Agreement|
|Structured Settlement||Settlement Documentation|
|Warrant/Options of Stock||Warrant Agreement|
|Corporate Participating Debt||Promissory Note & Participation Agreement|
|Corporate Debt||Promissory Note|
|Promissory Note Secured by Deed of Trust||Promissory Note & Recorded Deed of Trust|
|Promissory Note Secured w/ Mortgage||Promissory Note & Recorded Mortgage|
|Promissory Note – Unsecured||Promissory Note|
|Promissory Note Secured w/ Other Collateral||Promissory Note & Collateral Agreement|
|Real Property||Recorded Deed|
|Real Property Purchased with Debt Financing||Recorded Deed|
Q: I sent in original documents for my asset already, who do I contact to resolve this?
A: If you have sent Equity Trust Company original documentation for an asset in your account and you see the asset under “Action Required”, you can contact us by fax at 440-365-1449, by email at [email protected], or by calling 888-382-4727.
Q: What does the terminology under “Quarterly Account Summary” stand for?
A: You will see Deposits, Withdrawals, Fees & Charges, and Transfers under the “Quarterly Account Summary” section of your statement.
Q: What does “Change in Account Value” mean?
A: “Change in Account Value” reflects the difference in the value of your assets (excluding cash) from the previous quarter to the current quarter.
Q: What is a “Debt Instrument”?
A: A “Debt Instrument” is also known as a promissory note.
Q: What does the Daily Account Activity term “Exchange In” mean?
A: The term “Exchange In” reflects the incoming asset for the asset replacement process.
Q: What does the Daily Account Activity term “Exchange Out” mean?
A: The term “Exchange Out” reflects the outgoing asset for the asset replacement process.
Q: What does the Daily Account Activity term “Value Update” mean?
A: The term “Value Update” reflects an asset value adjustment resulting from a partial or full sale, purchase, replacement, fair market valuation, bill pay add-on, or change in value as indicated on a payment coupon.
Q: What does the Daily Account Activity term “Redemption” mean?
A: The term “Redemption” reflects a deposit of cash into your account from the sale of an asset. This term reflects the classification used in Equity Trust Company’s system prior to 02/21/2012.
Q: What does the Daily Account Activity term “Sale” mean?
A: The term “Sale” reflects the removal of an asset as a result of the proceeds of sale.
Q: What does the Daily Account Activity term “Proceed Sale” mean?
A: The term “Proceed Sale” reflects a deposit of cash into your account from the proceeds or full sale of an asset.
Q: What does the Daily Account Activity term “EFT Deposit” mean?
A: The term “EFT Deposit” reflects the movement of cash from your ETC Brokerage Services account to your IRA cash balance.
Q: What does the Daily Account Activity term “EFT Withdrawal” mean?
A: The term “EFT Withdrawal” reflects the movement of cash from your IRA cash balance to your ETC Brokerage Services account.
Q: What does the Daily Account Activity term “Courier Fee” mean?
A: The term “Courier Fee” reflects a mailing fee such as an Overnight or Certified mail fee.
Q: How do I enroll in e-statements?
A: To enroll in e-statements, you will first need to enroll in Equity Trust Company’s myEQUITY system.
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