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Contact Us – Individuals

Equity Trust Company is a financial services company that enables individual investors, financial professionals and institutions to diversify investment portfolios through alternative asset classes, including real estate, tax liens, private equity, precious metals and more.

Equity Trust Company (or its affiliates) offers custodial services for alternative investments, investment in alternative assets with individual retirement accounts, back-office solutions for Registered Investment Advisors, brokerage services, directed trustee services and more.

The Company evolved from a predecessor brokerage firm which started in 1974 to one of the nation’s largest self-directed IRA custodians.

New Accounts

Phone: 855.233.4382
Hours: Monday – Friday; 8:00 AM – 6:00 PM (EST)

Fax: (440) 366-3750
Email: [email protected]
Mailing Address: P.O. Box 450369, Westlake, OH 44145

Or submit an online request for more information and an IRA Counselor will contact you to answer any questions.

Existing Equity Trust Clients

Phone: 888.382.4727
Customer Service Hours: Monday – Friday; 8:00 AM – 6:00 PM (EST)

Fax: (440) 366-3750
Email: [email protected]

Fax Numbers and Addresses

Deposits and Distributions

Deposit checks for Contributions, Transfers, Rollovers, Investments Proceeds. Notify of an Incoming Wires. Request a Distribution from an Account.

  • Fax Number: (440) 366-3751
  • Regular Mail: P.O. Box 45290, Westlake, OH 44145


Submit a New Investment Direction of Investment (DOI). Requesting signing of Investment Document. Submit Documentation regarding the Pricing of an Investment.

  • Fax Number: (440) 366-3752
  • Regular Mail: P.O. Box 451340, Westlake, OH 44145

Submit Documents

Send Corrections and/or Documents for a Pending Investment. Submit Documents to Transfer an Existing Account. Deliver Original Documentation for an Asset.

  • Fax Number: (440) 366-3754
  • Regular Mail: P.O. Box 451340, Westlake, OH 44145

Close Account

Close or Transfer Out an Account.

  • Fax Number: (440) 366-3755
  • Regular Mail: P.O. Box 451340, Westlake, OH 44145

Expedited and Overnight

Expedited Service Requests or Overnight Delivery.

  • Fax Number: (440) 366-3756
  • Regular Mail: Equity Trust Company, 1 Equity Way, Westlake, OH 44145