Please note: Call center hours expanded to open at 8:00 am EDT to better serve our clients.
Visit our Coronavirus Resource Center for important updates and resources to help you navigate this time (this resource center also includes information related to the CARES Act and IRS Tax Deadline updates).
We at Equity Trust are closely monitoring the spread of novel coronavirus (COVID-19) and are actively monitoring information disseminated by the Centers for Disease Control and Prevention (CDC; cdc.gov), Ohio Department of Health, and South Dakota Department of Health along with other local agencies. We are confident that we are in a position to continue to provide clients with the same outstanding service to which they are accustomed without compromising the well-being of our employees.
The following are frequently asked questions (FAQs) about actions we are taking and plans we have in place during the COVID-19 outbreak. We have also compiled a Coronavirus (COVID-19) Resource Center offering a list of resources including tips, ideas and general information to help you cope and adjust to all the changes taking place.
To minimize delays and remain responsive we encourage you to use our online tools such as myEQUITY, email or even Live Chat during business hours. If you have specific questions, please don’t hesitate to reach out to your relationship manager or sales contact.
Yes, we have a business continuity plan in place to ensure that personnel, operations and technology functions will continue to operate [or quickly recover] in an event such as a pandemic, natural or man-made disaster or other business disruptions. In the event an outbreak affects areas near an Equity Trust location, we are well-prepared for employees to work remotely.
We have proactively encouraged employees who are able to work remotely, even if they are showing no signs of illness. If employees are displaying flu- or cold-like symptoms, we ask that they please stay home to focus on rest and recovery and speak with their healthcare provider. A smaller congregation of people in our offices creates a safer environment for all.
Given existing travel restrictions, we have recommended that Equity Trust employees refrain from all business travel until further notice. Where possible, we will use video conferencing or other technology to accomplish the goals of out-of-office meetings. Equity Trust employees are not obligated to travel if they are not comfortable doing so.
We have been working with building management in our Westlake, OH and Sioux Falls, SD offices, and their respective cleaning services, regarding daily office cleanings. We have asked them to take the necessary actions to ensure our office areas are clean and that safe supplies are being used to sanitize our offices.
We continue to monitor the impact of the COVID-19 outbreak, and are working to keep Equity Trust employees and clients safe. We are confident the proactive actions we have taken to date with our business will allow us to continue to serve you and maintain the high level of service that you have come to expect.
If you have any specific questions, please don’t hesitate to contact your relationship manager, sales contact or service representative.