Please note: Call center hours expanded to open at 8:00 am EDT to better serve our clients.
Visit our Coronavirus Resource Center for important updates and resources to help you navigate this time (this resource center also includes information related to the CARES Act and IRS Tax Deadline updates).
Amid the emerging health care concerns surrounding the coronavirus (COVID-19), we wanted to provide you with the following insights regarding Equity Trust Company’s response and readiness.
First, we are closely monitoring the latest reports from the Centers for Disease Control (CDC), so that we are prepared to make responsible decisions on behalf of our customers and colleagues.
Also, like many financial services companies, we have implemented business continuity plans to maintain all critical functionality and operations. One such measure includes employing our remote workforce capabilities so that business interruptions are minimized.
During these unprecedented times, our commitment to providing excellent service remains a top priority. As always, you can manage your Equity Trust account(s) around-the-clock at myEQUITY.com. The site enables you to check account balances, track the status of transactions, initiate investments, and more, from any device.
Moreover, Equity Trust Company remains committed to employee wellness. In addition to employee education concerning techniques to avoid becoming sick, plans are in place to minimize the risk of transmission. Other measures regarding daily cleaning procedures, disinfecting work areas, and employing best practices as recommended by the CDC have been enacted. For more details, please view the Equity Trust Company – Novel Coronavirus (COVID-19) Preparedness Statement.
We continue to monitor the situation and will act appropriately. You can get the most accurate, up-to-date information about COVID-19 at cdc.gov or from your local health department.
Thank you for continuing to entrust us with your business.
With best regards,