Easy, Fast Rent & Loan Payments for Tenants, Property Managers, and Borrowers:
Send rental payments or loan repayments to Equity Trust accounts via ACH direct debits using the Online Payment Center.

 


We’re aware of a phishing campaign in which cybercriminals were using domains similar to our own to mimic official Equity Trust emails. Please note that all emails from Equity Trust will only come from the domain @trustetc.com, including @email.trustetc.com. We have already worked with officials to have this attack neutralized. If you were the recipient of one of these emails, please delete the message.

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Contact Us – Professionals

Contact Information for Investment Professionals


Sales/Business Development:

Sales / New Account Inquiries:
Toll-Free: 855.355.ALTS (2587)
Fax: (440) 243-9702
Email: EIServices@EquityInstitutional.com

Physical Address:
Equity Trust Company
Attn: Institutional Accounts
1 Equity Way
Westlake, OH 44145
Mailing Address:
Equity Trust Company
Attn: Institutional Accounts
P.O. Box 451159
Westlake, OH 44145

IRA Services:

Toll-Free: 800.955.3434 option 2
Fax: (440) 365-1441
Email: IRAServices@EquityInstitutional.com

Physical Address:
Equity Trust Company
Attn: Institutional Accounts
1 Equity Way
Westlake, OH 44145
Mailing Address:
Equity Trust Company
Attn: Institutional Accounts
P.O. Box 451159
Westlake, OH 44145

Precious Metals Services:

Toll-Free: 800.955.3434 x5381
Fax: (440) 815-2484
Email: Metals@EquityInstitutional.com

Physical Address:
Equity Trust Company
Attn: Institutional Accounts
1 Equity Way
Westlake, OH 44145

Qualified Plan Services:

Toll-Free: 800.955.3434 option 3
Fax: (440) 365-1441
Email: QPServices@EquityInstitutional.com

Physical Address:
Equity Trust Company
Attn: QP Services
1 Equity Way
Westlake, OH 44145
Mailing Address:
Equity Trust Company
Attn: QP Services
P.O. Box 450710
Westlake, OH 44145

Directed Trustee Services (DTS):

Customer Service:
For information about your self-directed retirement plan, or your client’s self-directed retirement plan, we have dedicated Customer Service staff available Monday through Friday 8:00 AM to 6:00 PM EST.

Toll-Free: 800.209.9010
Fax: (302) 999-9554

Sales Inquiries:
To find out more about partnering with Directed Trustee Services, contact our Sales Team. Our staff is available Monday through Friday from 8:00 AM to 5:30 PM (Eastern Time).

Toll-Free: 800.209.9010
Email: DTS@EquityInstitutional.com

Physical Address:
Equity Trust DTS
1 Equity Way
Westlake, OH 44145
Mailing Address (First Class):
Equity Trust DTS
P.O. Box 45274
Westlake, OH 44145
Mailing Address (Courier Service):
Equity Trust DTS
1 Equity Way
Westlake, OH 44145